FAQ
Do I place my order before sending the ashes over?
Yes. Only after you have placed an order will you be notified on how you can send the ashes over. Your order number will also make it easier for us to keep track of the ring and ashes.
What happens after I order a ring from your shop?
You will receive an automated confirmation of your purchase together with the details of how you can send the ashes over. We will send you another notification once we have received the ashes.
How do I get the ashes?
Human ashes and pet ashes can be requested from the crematorium or funeral parlours here in Singapore to create these memorial rings.
How much ashes is needed for 1 ring?
Just 1 gram (or 1/3 teaspoon) of fine, powdered ashes is sufficient to make a remembrance ring.
Any remaining ashes not used for the ring will be returned to you.
Any remaining ashes not used for the ring will be returned to you.
What can I do if there is no cremation?
A strand of hair is enough for us to safely preserve such a precious memory to make these memorial rings. We will turn the hair into ashes before infusing it into the ring. However if possible, do send at least 5 strands of hair.
What happens if I do not have ashes or hair?
A part of a personal belonging of the person who has departed, or something special that you and your loved one have shared can be turned into ashes and infused into the ring. Please drop us an email at hello@apart.sg to enquire about this.
How long will it take for me to receive the ring after purchase?
You will receive the ring and the remaining ashes anywhere between 2-6 weeks after we have received the ashes.
Can I wear my ring all the time, even when swimming or taking a shower?
Definitely. Our rings are designed to be always be by your side.
How do I know my ring size?
Our rings are in accordance with the US ring sizes. Alternatively, you could head down to the nearest jewellery shop to get your sizing before placing an order.