Apart.sg Jewellery Care Instructions
Our jewellery incorporates resin, which is durable, but to ensure your pieces remain in excellent condition and last a lifetime, please follow the guidelines below. These precautions will help maintain the appearance of your jewellery.
Refrain from bumping or scratching as this could potentially damage your piece. In case of accidental damage, send us a photo for advice. We offer repair or recasting services for a fee.
Do not immerse your jewellery in water for extended periods of time. We’ve never had an issue with our jewellery being worn in the shower or when swimming. However, in order for the jewellery to last the longest, please keep them dry.
Store your jewellery away from direct sunlight, as prolonged exposure can lead to discoloration and softening of the resin.
Avoid exposing your jewellery to harsh chemicals and cleaning products, including perfume, hair spray, cleaning solutions, nail polish remover, and antibacterial hand sanitizer. These solvents can react with the epoxy, causing it to become scaly, yellowed, chipped, or completely degraded.
Silver Jewellery Care
Silver jewellery typically tarnishes with time. We use 925 sterling silver. Tarnishing may occur more quickly under specific conditions like high humidity, proximity to the sea, or individual body chemistry. We provide an annual complimentary polishing service for all our silver products. Reach out to us with your order number, and make an appointment with us.
Rose gold Jewellery Care
- When storing your jewellery, it is best to keep these pieces separate in a soft cloth bag or pouch away from other jewellery, to avoid the risk of scratching and prevent oxidation (blackening).
- Remove your jewellery before sleeping to avoid accidental damage.
- Remove your jewellery when bathing, showering and swimming, as soaps, shampoos, chlorine and saltwater are specifically more harmful to Rose Gold jewellery as ‘copper’ is one of the least resistant metals to salt-related and chlorine-related corrosions.
- Avoid contact with perfumes, creams, cosmetics and hairsprays, as well as any other chemical or acid-based products.
Defect/Warranty Coverage Information
Please be aware that a portion of our jewellery is crafted from resin, which may gradually develop a slight yellow tint over time due to exposure to UV rays. It's important to note that we cannot assume liability for instances of misplacement, abuse, accidents, wear and tear, or improper usage of the item.
Since our items are handmade, we retain the discretion to determine if a defect qualifies for repair or a one-to-one replacement. All items are handmade and produced to a high standard. However, Apart.sg cannot be held liable for any inconsistencies in finish, colour or design occasioned by the handmade nature of the work. Any such ‘inconsistencies’ shall not be considered a fault.
In the unlikely event that you are not happy with your purchase, kindly send an email to email@example.com, including your order number, comments, and a photograph illustrating the problem you've encountered. The rectification process is expected to take approximately 14 weeks, and we will notify you via email once your defective item has been addressed.
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